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Posted by Philip H Green on 25/11/2010 [Customer Service]
There’s a big year ahead for the Looking4parking.com website.
Last year we took over 12,000 car park bookings from our flagship airport parking comparison website and we’ve received literally hundreds of emails and comments from our customers with advice on how to improve our airport car parking services in the UK – not to mention constant change and improvement requests from our marketing and customer service departments.
We obviously can’t implement all of the suggestions, either because of infrastructure or budgetary restraints, but we are currently working towards a version 3 of our system that will include many bug fixes relating to current functionality and will also incorporate the following new features.
Price Bands
To account for seasonal differences in demand for their services most of our vendors offer different prices at different times of the year. The new L4P website will support the capability for vendors to office as many different price variations as they choose, and will also allow vendors to block certain days of the year.
Membership System
Any customer who makes a booking with us will soon be able to alter their booking details online – for example if the wrong car registration was provided for a meet and greet service then this will be able to be changed via the members area of the website saving the customer the need to call our service department to make the change.
Additionally repeat customers will be able to view previous orders and ultimately quality for discounts based on the number of orders they have made.
Shopping Cart
We have partnerships in place with many of our vendors to sell ancillary services such as Car Valets whilst their car is parked. We’ll soon be able to offer these services via our website and customers will be able to use a standard shopping cart system in order to make these additional purchases.
This functionality will also allow for multi car purchases to be made as currently only one car can be booked in at a time.
Hotels and Parking with Hotels
We are very close to announcing several corporate deals that will allow us to sell Hotels and Hotels with Parking via our core website. This is a big step forward for us as it will allow us to diversify our services and offer better and more cost effective products to our customers.
API
We’re also almost ready to launch our own API (Application Programming Interface) which will allow other parking websites and partners to sell our products via their own websites. This will increase our collaboration opportunities and strengthen partner relationships, and of course, offer another revenue stream for our business.
Rest assure that this won’t be all we’ll be adding to the website over the coming months, but hopefully this provides a taster for our dedication and capability in striving to become the best car parking agent online
The purchase area of the Looking4Parking website is secure - this means we use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details.
Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.