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Mon to Fri 9am - 5.30pm
(excl. Bank Holidays)

Frequently Asked Questions

Q What happens if my flight is delayed?

A.

Delays aren’t usually an issue. We provide your flight number to the car park you book with so that they can track the progress of your return flight and be aware of when to expect you. If your delay results in an extra day or extra days’ parking being required, additional charges may be levied by your chosen car park in some instances.

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Q Are drivers fully insured?

A.

Anyone responsible for moving your vehicle while it is parked with any of our suppliers will be covered by the appropriate insurance.

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Q What does the Park Mark Award mean?

A.

Park Mark is an award given by the British Parking Association for safer parking. The facility has been vetted by the Police and has measures in place in order to create a safer environment for both you and your vehicle.

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Q How will I receive confirmation of my booking?

A.

When you make a booking with Looking4Parking, you’ll be asked to provide us with an email address. We then use this to send you a confirmation email containing your unique booking reference number, details of your airport parking deal and directions to the airport. If you book a Meet & Greet parking deal, we’ll also provide you with the chauffeur hotline number.

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Q I haven’t received my confirmation email?

A.

All our emails are automatically generated and sent instantly, the reason your email may have not come through is that your mail server may have blocked the email. One email provider we have particular trouble with is AOL – they tend to block around 90% of confirmation emails. Please check your junk mail filters before contacting us and requesting us to resend the email to a different email address.

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Q How does Meet & Greet parking work?

A.

When you’re around 20 minutes from the airport - ring the chauffeur hotline number provided in your confirmation email. The chauffeur will direct you to the drop off point - usually right outside the departure terminal. On your return, your vehicle will be brought to meet you outside arrivals. Find out more about our Meet & Greet parking services.

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Q Can I speak to a real person about my booking?

A.

Yes of course. Our customer service team is available to answer any questions Monday to Friday 9am to 5.30pm (excluding Bank Holidays). Just call 0800 098 8817. While we’re closed on Saturday and Sunday currently, if you email customer.relations@looking4parking.com someone will get back to you ASAP.

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Q How do I change the details of my booking?

A.

If you need to make a change to your booking, please let us know as soon as possible on 0800 098 8817. Depending on the airport parking deal you’ve booked, we may be able to make the change free of charge provided you let us know in enough time. You can also email us at customer.relations@looking4parking.com.

You can also login to our brand new members area. Here you can view and edit your current bookings, as well as any previous you may have had with us. Just click here!

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Q Can I get in touch with the car park directly?

A.

In general, airport car parks prefer not to deal with customer bookings directly - that’s why they’ve appointed us to act for them. If you have any questions, please feel free to contact our customer service team on 0800 098 8817. We’ll be happy to get in touch with the car park on your behalf if we can’t answer your question for you.

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Q How do I find the car park?

A.

Full directions to each car park are available on the 'More Info' pages of our search results. Once you make a booking, you’ll also receive full details and directions to your chosen car park in your confirmation email. If you’re still not sure, feel free to call us on 0800 098 8817 Monday to Friday 09:00 to 17:30 and we’ll be happy to help.

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Q How far is the car park from the airport?

A.

That depends on which car park you go for. Many of our On-Site parking deals are just minutes from the departure terminal, whereas some Park & Ride packages may be a short bus ride away. Distances and travel times to the departure terminal are given for each product in our search results.

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Q How do I get a quote?

A.

Getting a quote from us couldn’t be easier. Just pop your dates of travel and desired airport in the booking form and click ‘Get Quote’. Our system will then bring you back a full list of competitive airport parking deals. A quick way to find the booking form is to click the Looking4Parking logo at the top of the page and this will return you to the home page.

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Q How can I find out more about Looking4Parking?

A.

If you’d like to know more about us and what we do, please feel free to email us at info@looking4parking.com

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Get a Quick Parking Quote
excellent service
5 Stars 25 May 2012
car was collected on time and delivered on time. Had no problems at all. will use again
Jp
Could not fault the service in any way.
5 Stars 25 May 2012
I booked parking at Southampton cruise terminal with Looking4Parking. Driver was at the car park at the correct time and provided first class efficient and friendly service. At the end of our cruise I simply phoned the driver and he was waiting for us at the car park when we disembarked. No waiting for shuttle bus to take you to your car,we were on our way home within 5mins of leaving the terminal building. I will always use this service where possible.
David Machin
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Our booking system is secure and your credit or debit card information will be encrypted.

The purchase area of the Looking4Parking website is secure - this means we use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details.

Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.

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Inspected and Approved

All our car parks pass our quality tests

We take great pride in sourcing only the best quality car parks to sell on Looking4Parking.com. We can’t promise that each car park we offer will always provide the service they promise but here are some of the things we do to try and ensure that they usually do.

• All car parks personally vetted by our product manager on a regular basis to ensure they are operating in an appropriate way for our customers

• Continuous service level tracking for each car park – we have no hesitation in taking car parks off sale if their service is below the high standards we expect

• On the very rare occasions when we experience problems with any of our suppliers we promise to work closely with you and the car park to resolve the issues

It’s in our interests to ensure that your car is safely parked when you book online through our website. That’s why we’ve invested heavily in a UK based dedicated customer service team to deal with any questions.

We’ve also invested in the latest customer review management systems through TrustPilot so that you can see genuine customer reviews from our customers whilst browsing our site.

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Good service
5 Stars 29 June 2012
No complaints, good price for car park, easy to get to, quick bus service to airport.
Doris Orr
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